ExamGecko
Search Search Login
Home Home / ITIL / ITILFND-V4
Question list
Search
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Question 437 - ITILFND-V4 discussion

Report
Export

A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

A.
Incident management
Answers
A.
Incident management
B.
Service Request management
Answers
B.
Service Request management
C.
Change enablement
Answers
C.
Change enablement
D.
Service request management
Answers
D.
Service request management
Suggested answer: A

Explanation:

Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.

https://www.bmc.com/blogs/itil-v3-incident-management/

Show Answer
asked 18/09/2024
Naing Thet
41 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms