ExamGecko
Question list
Search
Search

Question 474 - ITILFND-V4 discussion

Report
Export

Staff in an IT organization are very busy, mostly carrying out tasks that add little or no value to the organization or its customers.

Which guiding principle recommends that the unnecessary work should be eliminated?

A.
Keep it simple and practical
Answers
A.
Keep it simple and practical
B.
Think and work holistically
Answers
B.
Think and work holistically
C.
Star: where you are
Answers
C.
Star: where you are
D.
Progress iteratively with feedback
Answers
D.
Progress iteratively with feedback
Suggested answer: A

Explanation:

https://assyst.ifs.com/blog/the-7-guiding-principles-of-itil-4-0Don't over-engineer solutions. Think about what you can do now.

Like focus on value, this principle is heavily focused on the prevention of waste. Waste correlates with complexity. Higher complexity means there are more opportunities for waste to creep into a system.

Focus on delivering the desired outcome, not building the most elegant and elaborate solution. Use the minimum number of steps to deliver that outcome, ensuring you are not overprocessing (delivering quality above and beyond what is required).

asked 18/09/2024
Daniel Adebayo
43 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first