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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
Which TWO statements about the 'service request management' practice are CORRECT? 1. Service requests are part of normal service delivery 2. Complaints can be handled as service requests 3. Service requests result from a failure in service 4. Normal changes should be handled as service requests

Question 483 - ITILFND-V4 discussion

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Which is included in the purpose of the 'improve' value chain activity?

A.
Ensuring the continual improvement of practices across all value chain activities
Answers
A.
Ensuring the continual improvement of practices across all value chain activities
B.
Ensuring that services continually meet expectations for quality, costs, and lime to market
Answers
B.
Ensuring that services continually meet expectations for quality, costs, and lime to market
C.
Ensuring a shared understanding of the improvement direction for services across the organization
Answers
C.
Ensuring a shared understanding of the improvement direction for services across the organization
D.
Ensuring continual engagement and good relationships with all stakeholders
Answers
D.
Ensuring continual engagement and good relationships with all stakeholders
Suggested answer: A

Explanation:

The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

https://wiki.process-symphony.com.au/framework/lifecycle/service-value-systemitil-4/#:~:text=The%20purpose%20of%20the%20improve,four%20dimensions%20of%20service%20management.

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asked 18/09/2024
Yung-Shuen Chang
40 questions
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