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Question 47 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.

What should the administrator do to help manage the plan?

A.
Use Flow to automatically create and assign entitlements.
Answers
A.
Use Flow to automatically create and assign entitlements.
B.
Create a support process for the maintenance plan.
Answers
B.
Create a support process for the maintenance plan.
C.
Ensure milestones are in place for the maintenance plan.
Answers
C.
Ensure milestones are in place for the maintenance plan.
D.
Set up and configure entitlement templates.
Answers
D.
Set up and configure entitlement templates.
Suggested answer: D

Explanation:

Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.

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asked 23/09/2024
HW Yan
45 questions
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