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Salesforce Certified Advanced Administrator (CRT-211) Practice Test - Questions Answers, Page 5

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Question 41

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Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

Which feature should administrator configure in order to improve the case management process?

Omni-Channel
Omni-Channel
Escalation Rules
Escalation Rules
Macros
Macros
Knowledge Component
Knowledge Component
Suggested answer: A

Explanation:

Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.

asked 23/09/2024
aakriti grover
51 questions

Question 42

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DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment

and send the information to the agent.

What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

Only standard objects can be used with Roll-up Summary fields.
Only standard objects can be used with Roll-up Summary fields.
Rows can only be triggered from the records created on standard objects.
Rows can only be triggered from the records created on standard objects.
Roll-up Summary calculations will prevent a Mow from being triggered.
Roll-up Summary calculations will prevent a Mow from being triggered.
Roll-up Summary calculations run after processes and workflows.
Roll-up Summary calculations run after processes and workflows.
Suggested answer: D

Explanation:

Roll-up Summary calculations are performed after processes and workflows are executed, which means that any changes made by processes or workflows will not be reflected in the roll-up summary field until after the transaction is committed. This could cause inaccurate or outdated information to be delivered to the agent if the flow relies on the roll-up summary field value.

asked 23/09/2024
giancarlo bagnetti srl
42 questions

Question 43

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A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago.

Where should the administrator check to see what was recently changed?

Salesforce Optimizer
Salesforce Optimizer
Dev Console
Dev Console
Field History
Field History
Setup Audit Trail
Setup Audit Trail
Suggested answer: D

Explanation:

Setup Audit Trail is a tool that tracks the recent setup changes made by anyone in an org. It can help identify who made what changes and when, as well as any errors or failures that occurred during the changes. Setup Audit Trail can help troubleshoot deployment issues by comparing the changes made in production with those made in sandbox

asked 23/09/2024
Haithem Hadef
31 questions

Question 44

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The administrator at Cloud Kicks built a flow in a sandbox. After testing and validating the flow, the administrator plant to promote the flow to the production environment with a change set.

Which three considerations should the administrator be aware of when moving flows with a change sat? Choose 3 answers

Flows deployed are inactive and need to be manually activated.
Flows deployed are inactive and need to be manually activated.
Flow allows only one version of the flow when deployed with a change sat.
Flow allows only one version of the flow when deployed with a change sat.
Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.
Deploying or redeploying a flow with change sets creates a version of the flow in the destination org.
All flow dependencies are automatically added to the change set.
All flow dependencies are automatically added to the change set.
Flows ere automatically activated upon deployment.
Flows ere automatically activated upon deployment.
Suggested answer: A, C, D

Explanation:

Flows deployed with change sets are inactive by default and need to be manually activated in the destination org before they can run. Deploying or redeploying a flow with change sets creates a new version of the flow in the destination org, which preserves the previous versions and allows for rollback if needed. All flow dependencies, such as custom fields, objects, or variables, are automatically added to the change set when a flow is added

asked 23/09/2024
Akhil Borkar
40 questions

Question 45

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An administrator has created a flow that sends platform events whenever an opportunity is updated. An Apex developer has been tasked to write code that listens for these events. When reviewing the debug logs for a user, the developer can see that the flow ran, but the debug Information is missing.

What should the administrator recommend to assist with debugging?

Select the Debug Enabled checkbox on platform events,
Select the Debug Enabled checkbox on platform events,
Platform events are unavailable for debugging.
Platform events are unavailable for debugging.
Set a debug log on the Automated Process entity.
Set a debug log on the Automated Process entity.
Search the AppExchange to And a tool that assists with debugging.
Search the AppExchange to And a tool that assists with debugging.
Suggested answer: C

Explanation:

Setting a debug log on the Automated Process entity allows capturing information about platform events that are published or subscribed by flows or processes. This can help debug issues related to platform events and flows.

asked 23/09/2024
Sydney Taing
33 questions

Question 46

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An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records.

Choose 2 answers

Change the user experiencing the issue to the System Administrator profile.
Change the user experiencing the issue to the System Administrator profile.
Open the flow In Debug mode and Run the Flow as another user.
Open the flow In Debug mode and Run the Flow as another user.
Change the Default Case Creator to the user's manager.
Change the Default Case Creator to the user's manager.
Log in as another user and run the flow.
Log in as another user and run the flow.
Suggested answer: B, D

Explanation:

Opening the flow in Debug mode and running it as another user allows simulating how the flow behaves for different users with different permissions and settings. This can help identify any issues related to user

asked 23/09/2024
DOMINIC FERNANDEZ
40 questions

Question 47

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Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.

What should the administrator do to help manage the plan?

Use Flow to automatically create and assign entitlements.
Use Flow to automatically create and assign entitlements.
Create a support process for the maintenance plan.
Create a support process for the maintenance plan.
Ensure milestones are in place for the maintenance plan.
Ensure milestones are in place for the maintenance plan.
Set up and configure entitlement templates.
Set up and configure entitlement templates.
Suggested answer: D

Explanation:

Entitlement templates are a way to automatically create and associate entitlements with products or service contracts. They can help simplify the management of entitlements and ensure that customers receive the correct level of service. Entitlement templates can also be used to define service levels, milestones, and entitlement processes for different types of products or service contracts.

asked 23/09/2024
HW Yan
45 questions

Question 48

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Select power users want the ability to make configuration changes to a specific custom object.

What tool should the administrator assign to the power users to enable this?

View Setup and Configuration
View Setup and Configuration
Delegated Administration
Delegated Administration
Sharing Rule
Sharing Rule
Modify All Data
Modify All Data
Suggested answer: B

Explanation:

Delegated Administration is a feature that allows administrators to delegate some administrative tasks to other users without giving them full access to Setup. Delegated administrators can manage users and assign permissions for specific custom objects, tabs, apps, and fields. This can help reduce the workload of the system administrator and empower power users to make configuration changes to a specific custom object

asked 23/09/2024
khalid Hassan
33 questions

Question 49

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Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

Implement and configure Data Categories.
Implement and configure Data Categories.
Delete and remove old Knowledge articles.
Delete and remove old Knowledge articles.
Update Knowledge to auto-search the case's subject.
Update Knowledge to auto-search the case's subject.
Activate and configure Einstein Search.
Activate and configure Einstein Search.
Suggested answer: A

Explanation:

Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.

asked 23/09/2024
Hoang Son
47 questions

Question 50

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An administrator is receiving cases that users are getting logged out of Salesforce without notice.

What should the administrator do to address this issue?

Deselect disable session timeout warning popup.
Deselect disable session timeout warning popup.
Select force logout on session timeout.
Select force logout on session timeout.
Remove the session timeout settings.
Remove the session timeout settings.
Enable Remember me until logout.
Enable Remember me until logout.
Suggested answer: A

Explanation:

Deselecting disable session timeout warning popup enables a warning message to appear before a user's session expires due to inactivity. This gives the user a chance to extend their session or save their work before being logged out. This can help prevent users from being logged out of Salesforce without notice

asked 23/09/2024
Alfredo Gonzalez
34 questions
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