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Question 49 - Certified Advanced Administrator (CRT-211) discussion

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Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.

What should the administrator do to help service reps quickly narrow down the number of articles?

A.
Implement and configure Data Categories.
Answers
A.
Implement and configure Data Categories.
B.
Delete and remove old Knowledge articles.
Answers
B.
Delete and remove old Knowledge articles.
C.
Update Knowledge to auto-search the case's subject.
Answers
C.
Update Knowledge to auto-search the case's subject.
D.
Activate and configure Einstein Search.
Answers
D.
Activate and configure Einstein Search.
Suggested answer: A

Explanation:

Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.

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asked 23/09/2024
Hoang Son
47 questions
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