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Question 115 - Certified Advanced Administrator (CRT-211) discussion

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AW Computing sells a variety of software programs for Its customers to choose from. Management wants to ensure that the customer automatically receives phone support when they purchase photo editing. software.

how should an administrator meet these retirements?

A.
Add an entitlement template to the pressure conduct for phone support.
Answers
A.
Add an entitlement template to the pressure conduct for phone support.
B.
Include a milestone to the product with a term of 365 days for phone support.
Answers
B.
Include a milestone to the product with a term of 365 days for phone support.
C.
Configure a flow to create a milestone co the asset upon purchase.
Answers
C.
Configure a flow to create a milestone co the asset upon purchase.
D.
Create a flow to attach an entitlement to the asset upon purchase.
Answers
D.
Create a flow to attach an entitlement to the asset upon purchase.
Suggested answer: D

Explanation:

An entitlement is a record that represents a customer's right to receive support or service based on the terms of a contract or agreement. An asset is a record that represents a product that a customer has purchased. To automatically provide phone support to customers who purchase photo editing software, the administrator can create a flow that attaches an entitlement to the asset upon purchase. The entitlement can have a term of 365 days and a service contract that specifies the phone support details.

Reference: https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.assets_overview.htm&type=5

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asked 23/09/2024
Jorge Pinto
30 questions
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