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Question 239 - Certified Advanced Administrator (CRT-211) discussion

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The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

A.
The old workflow rules are still active and impacting routing.
Answers
A.
The old workflow rules are still active and impacting routing.
B.
The flow precedes assignment rules; workflow rules are after assignment rules.
Answers
B.
The flow precedes assignment rules; workflow rules are after assignment rules.
C.
Assignment rules no longer reference the correct fields.
Answers
C.
Assignment rules no longer reference the correct fields.
D.
Multiple automation tools have been used and the automation is executed in a different order.
Answers
D.
Multiple automation tools have been used and the automation is executed in a different order.
Suggested answer: D

Explanation:

Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools.

Reference: https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm


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asked 23/09/2024
Karim Barakat
43 questions
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