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Question 226 - Certified B2B Commerce Administrator discussion

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Northern Trail Outfitters (NTO) has a B2B Commerce store for its resellers. It has received many customer service calls involving questions about the delivery date of customer orders.

How should a developer expose delivery time estimates to NTO's customers in the storefront to reduce call volume?

A.
Add the Expected Delivery Date field to the order confirmation email.
Answers
A.
Add the Expected Delivery Date field to the order confirmation email.
B.
Add a Desired Delivery Date input field during the checkout flow.
Answers
B.
Add a Desired Delivery Date input field during the checkout flow.
C.
Display the Expected Delivery Date on the order page with a Lightning web component.
Answers
C.
Display the Expected Delivery Date on the order page with a Lightning web component.
D.
Configure an email alert to the customer when the Expected Delivery Date changes.
Answers
D.
Configure an email alert to the customer when the Expected Delivery Date changes.
Suggested answer: C

Explanation:

A developer can expose delivery time estimates to NTO's customers in the storefront by displaying the Expected Delivery Date on the order page with a Lightning web component. This way, the customers can see the delivery date of their orders in real time, without having to wait for an email confirmation or contact customer service.A Lightning web component is a custom HTML element that can render dynamic data from Salesforce B2B Commerce using Apex and JavaScript1.The developer can use the ccrz.cc_api_DeliveryDate.getDeliveryDates method to get the expected delivery date for an order, based on various factors such as inventory availability, shipping method, and requested delivery date2.The developer can then display the expected delivery date on the order page using a Lightning web component template and style3.Reference:1: Build Lightning Web Components - Trailhead,2: Set Up the Requested Delivery Date Picker on the Checkout Page - Salesforce,3: Create and Use Lightning Web Components in B2B Commerce - Trailhead

asked 23/09/2024
rashid Elamin
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