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Question 13 - Certified B2B Solution Architect discussion

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Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.

Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?

Choose 3 answers

A.
Field Service Manager
Answers
A.
Field Service Manager
B.
NTO employee representing a typical customer
Answers
B.
NTO employee representing a typical customer
C.
Business Analyst
Answers
C.
Business Analyst
D.
Field Service Agent
Answers
D.
Field Service Agent
E.
Project Manager
Answers
E.
Project Manager
Suggested answer: A, C, D

Explanation:

During the discovery workshop for Salesforce Field Service, consulting with the Field Service Manager, Business Analyst, and Field Service Agent is essential. The Field Service Manager provides insight into operational needs and challenges, the Business Analyst contributes an understanding of technical requirements and process optimizations, and the Field Service Agent offers a frontline perspective on service delivery and customer interactions. Involving these stakeholders ensures that the solution architect gathers comprehensive insights into the service operations, aligning the Salesforce Field Service implementation with the actual needs and workflows of the organization, consistent with Salesforce's best practices for stakeholder engagement in discovery sessions.

asked 23/09/2024
Abdulilah Alhousainy
35 questions
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