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Salesforce Certified B2B Solution Architect Practice Test - Questions Answers, Page 3

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Question 21

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The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently,or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.

Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
Grant access to resellers and partners byproviding Partner Community licenses.
Grant access to resellers and partners byproviding Partner Community licenses.
Grant access to resellers and partners by providing Customer Community licenses.
Grant access to resellers and partners by providing Customer Community licenses.
Grant access to resellers and partners by providing Customer Community Plus licenses.
Grant access to resellers and partners by providing Customer Community Plus licenses.
Suggested answer: B

Explanation:

This type of license allowsexternal users to access standard Salesforce objects such as accounts, contacts, leads, opportunities, and cases.It also enables them to collaborate with UCemployees and other partners on joint sales and service processes34.

asked 23/09/2024
Sean Kell
45 questions

Question 22

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At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.

Which approach should the Solution Architect take to meet these requirements?

Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.
Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.
Suggested answer: C

Explanation:

Salesforce Field Service's out-of-the-box functionality for Multiday Service Appointments efficiently handles appointments spanning multiple days. Using declarative automation for follow-up emails ensures personalized customer engagement post-service, enhancing customer satisfaction and operational efficiency without the need for extensive custom development.

asked 23/09/2024
David Sichimwi
38 questions

Question 23

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A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, ServiceCloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.

There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.

Which three critical steps should the Solution Architect take first?

Choose 3 answers

Ensure all data objects across the different clouds have a unique external identifier
Ensure all data objects across the different clouds have a unique external identifier
Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
Identify key drivers and high-level data scope behind the needfor a consolidated reporting.
Draft a solution to show how consolidated reporting can be done using CRM Analytics.
Draft a solution to show how consolidated reporting can be done using CRM Analytics.
Suggested answer: B, D, E

Explanation:

For a multi-cloud setup involving various Salesforce clouds and MuleSoft, understanding the current data architecture and the need behind consolidated reporting is crucial. Reviewing established and planned data flows provides insight into the existing data landscape, identifying systems of record and current data integrations. Identifying the key drivers and high-level data scope for consolidated reporting helps in aligning reporting solutions with business needs. Drafting a high-level solution using CRM Analytics (formerly known as Einstein Analytics) showcases the potential for unified reporting across multiple Salesforce clouds, leveraging its powerful data integration, transformation, and visualization capabilities. This approach aligns with Salesforce's best practices for data management and analytics, providing a foundation for informed decision-making in the steering committee meeting.

asked 23/09/2024
Paul Walker
41 questions

Question 24

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Mask Makers LLC has a traditional sales channel that uses an existing CPQ implementation to process orders. Customers frequently reorder previous purchases quickly and split the order into several deliveries for different locations. Additionally, these customers are given special pricing through Price Books m CPQ based on annual spending and other parameters. The customer currently makes their purchase by sending an email or calling their appointed sales representative, and then waits to receive a quote.

Mask Makers LLC wants to move away from this very manual and time-consuming process. The company wants to provide its customers with a personalized experience that is simplified and streamlined with existing special pricing visible and the option to self-serve- Mask Makers LLC would also like to deliver this within a short timeframe, as business must continue to grow.

Which design approach should a Solution Architect recommend to meet these requirements within the timeframe while adhering to best practices.

Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.
Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Set B2B Commerce as the Product and Pricing master.
Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Keep CPQ as the Product and Pricing master.
Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.
Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ. Allow bidirectional updates to Products and Pricing.
Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.
Implement B2B Commerce and build a custom integration to CPQ. Keep CPQ as the Product and Pricing master.
Suggested answer: B

Explanation:

Implement B2B Commerce and use the CPQ B2B Commerce Connector to integrate to CPQ1. This is a fast and easy way of enabling self-service ordering for customers with existing special pricing from CPQ.

Keep CPQ as the Product and Pricing master1. This is a recommended practice toavoid data duplication and inconsistency between CPQ and B2B Commerce.

For Mask Makers LLC, implementing Salesforce B2B Commerce with integration to the existing CPQ system via the CPQ B2B Commerce Connector is the optimal approach. Keeping CPQ as the Product and Pricing master ensures that the complex pricing rules and special pricing agreements already established in CPQ are maintained and leveraged within the B2B Commerce environment. This setup allows customers to benefit from a streamlined and personalized self-service experience while ensuring pricing consistency and accuracy. The CPQ B2B Commerce Connector facilitates the seamless flow of product and pricing information from CPQ to B2B Commerce, enabling Mask Makers LLC to provide a simplified and efficient ordering process for its customers, adhering to Salesforce best practices for integrating CPQ and B2B Commerce.

asked 23/09/2024
Sundarrajan Mugunthan
34 questions

Question 25

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Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.

UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.

Which three steps are necessary to set up a program roadmap?

Choose 3 answers

Identify the high-level workload capacity and planning of the IT and Legal teams.
Identify the high-level workload capacity and planning of the IT and Legal teams.
Prioritize the transformation of activities involving the least development.
Prioritize the transformation of activities involving the least development.
Create project plans for each of the projects that will be on the roadmap.
Create project plans for each of the projects that will be on the roadmap.
Prioritize the transformation of activities related to customers' interactions.
Prioritize the transformation of activities related to customers' interactions.
Explain how the program contributes to the business's goals.
Explain how the program contributes to the business's goals.
Suggested answer: A, C, E
asked 23/09/2024
JENNIFER MALIWANAG
38 questions

Question 26

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Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.

Which integration mechanism should achieve this with standard capabilities?

Salesforce Connect
Salesforce Connect
SOAP API
SOAP API
Change Data Capture
Change Data Capture
Bulk Rest API
Bulk Rest API
Suggested answer: A
asked 23/09/2024
Lionel CHOLEZ
33 questions

Question 27

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Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.

Which technical consideration should a Solution Architect make when designing collaborative forecasting?

Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
If the sales user has many territories assigned to them, it can impact the performance of the forecast.
If the sales user has many territories assigned to them, it can impact the performance of the forecast.
Important details should be tracked at the opportunity line level.
Important details should be tracked at the opportunity line level.
Forecast category names can be customized by submitting a Salesforce Support case.
Forecast category names can be customized by submitting a Salesforce Support case.
Suggested answer: B
asked 23/09/2024
Tony Minjarez
41 questions

Question 28

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Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule.

Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
Give every end user the Functional Specification Document as their training materials and test them on the contents.
Give every end user the Functional Specification Document as their training materials and test them on the contents.
Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.
Suggested answer: A
asked 23/09/2024
Antonio Agustin Mirano
34 questions

Question 29

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Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.

What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?

Choose 2 answers

Fix the scope of the sprint during release planning regardless of how long it takes.
Fix the scope of the sprint during release planning regardless of how long it takes.
Create a regular sprint cadence across the different teams to demonstrate new functionality.
Create a regular sprint cadence across the different teams to demonstrate new functionality.
Use the last sprint of the release to stabilize it and eliminate identified issues.
Use the last sprint of the release to stabilize it and eliminate identified issues.
Utilize the last sprint to include functionality that was missed from previous sprints.
Utilize the last sprint to include functionality that was missed from previous sprints.
Suggested answer: A, B
asked 23/09/2024
YASSIR EL GHAZY
54 questions

Question 30

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Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC's need.

Which two options should a Solution Architect recommend and present to UC?

Choose 2 answers

Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
Implement Salesforce CPQ internally first, then build 'product configurator' functionality in a custom Experience Cloud site in a follow-up phase.
Implement Salesforce CPQ internally first, then build 'product configurator' functionality in a custom Experience Cloud site in a follow-up phase.
Implement a templated self-service Experience Cloud site to show product information, add a 'Request a Quote' component, and recommend B2B Commerce implementation in a follow-up phase.
Implement a templated self-service Experience Cloud site to show product information, add a 'Request a Quote' component, and recommend B2B Commerce implementation in a follow-up phase.
Implement a custom Experience Cloud site with 'product configurator' functionality first, then add headless commerce functionality in a follow-up phase.
Implement a custom Experience Cloud site with 'product configurator' functionality first, then add headless commerce functionality in a follow-up phase.
Suggested answer: A, D
asked 23/09/2024
Simon John Mather
44 questions
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