Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers

Question

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.

Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?

Choose 2 answers

OKAN AYDOÄžAN · Accepted Answer

Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

OKAN AYDOÄžAN · Accepted Answer

For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.

OKAN AYDOÄžAN · Answer

Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

OKAN AYDOÄžAN · Answer

Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.

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