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Question 51 - Certified Business Analyst discussion

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Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.

What does an activity box marked 'C Customer' mean?

A.
The customer should be responsible.
Answers
A.
The customer should be responsible.
B.
The customer should be informed.
Answers
B.
The customer should be informed.
C.
The customer should be consulted.
Answers
C.
The customer should be consulted.
Suggested answer: C

Explanation:

This answer explains that an activity box marked ''C Customer'' means that the customer should be consulted. In a process map that uses Universal Process Notation (UPN), an activity box is a symbol that represents a task or an action that is performed in a business process. An activity box can be marked with a letter to indicate the role or the resource that is responsible for performing the task or action. The letter C stands for consult, which means that the resource should be asked for input or advice before or during the task or action.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

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asked 23/09/2024
William Macy
55 questions
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