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Question 52 - Certified Business Analyst discussion

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Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.

What should the BA do to successfully meet governance requirements to identify the business purpose?

A.
Use UC's existing terminology.
Answers
A.
Use UC's existing terminology.
B.
Adhere to agreed upon mapping standards.
Answers
B.
Adhere to agreed upon mapping standards.
C.
Identify resources engaged in each step.
Answers
C.
Identify resources engaged in each step.
Suggested answer: B

Explanation:

To successfully meet governance requirements to identify the business purpose, the business analyst should adhere to agreed upon mapping standards. Mapping standards are guidelines or conventions that define how to create and document business process maps. They help to ensure consistency, clarity, and quality of the process maps across different projects and teams. They also help to align the process maps with the business objectives and requirements, and support regulatory considerations.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping

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asked 23/09/2024
Lucas Kenji Mizuguchi Martins
47 questions
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