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Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
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Question 53 - Certified Business Analyst discussion

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The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

Which diagramming notation should the BA use for the process map?

A.
Business Process Modeling Notation (BPMN)
Answers
A.
Business Process Modeling Notation (BPMN)
B.
Universal Process Notation (UPN)
Answers
B.
Universal Process Notation (UPN)
C.
Unified Modeling Language (UML)
Answers
C.
Unified Modeling Language (UML)
Suggested answer: B

Explanation:

This answer selects Universal Process Notation (UPN) as the diagramming notation that the BA should use for the process map. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA create a process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

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asked 23/09/2024
Kameron Katoku
47 questions
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