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Question 168 - Certified Business Analyst discussion

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During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.

What should the BA do next?

A.
Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
Answers
A.
Run testing again, ensuring the scripts reflect expectations and business processes match functionality,
B.
Decompose and model the business processes, and identify testing procedures to calculate new values.
Answers
B.
Decompose and model the business processes, and identify testing procedures to calculate new values.
C.
Present recommendations from testing to determine if improvements should be made to the underlying implementation.
Answers
C.
Present recommendations from testing to determine if improvements should be made to the underlying implementation.
Suggested answer: C

Explanation:

After reviewing the user acceptance testing results, the business analyst should present recommendations from testing to determine if improvements should be made to the underlying implementation. Recommendations are suggestions or proposals on how to enhance or modify the solution based on the feedback and findings from testing. They should be prioritized according to their impact, urgency, and feasibility. The business analyst should collaborate with stakeholders, developers, and testers to review and evaluate the recommendations and decide which ones should be implemented before deploying the solution to production. Running testing again, ensuring the scripts reflect expectations and business processes match functionality, is not a good option because it does not address the root cause of why the functionality was different from what was requested.Decomposing and modeling the business processes, and identifying testing procedures to calculate new values, is not a good option because it does not involve the stakeholders or developers in finding solutions.

Reference:1https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing

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asked 23/09/2024
Laura Archilla
36 questions
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