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Question 176 - Certified Business Analyst discussion

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Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.

What should the BA do to address the issue?

A.
Make the page layout change directly in UAT so the client can begin testing.
Answers
A.
Make the page layout change directly in UAT so the client can begin testing.
B.
Log a defect for the page layout change and discuss it with the DevOps team.
Answers
B.
Log a defect for the page layout change and discuss it with the DevOps team.
C.
Ask the project manager to reschedule UAT until after the defect is resolved
Answers
C.
Ask the project manager to reschedule UAT until after the defect is resolved
Suggested answer: B

Explanation:

The business analyst should log a defect for the page layout change and discuss it with the DevOps team to address the issue of one of the minor changes to the Account page layout for the project being missing. A defect is an error or flaw in an application that causes it to deviate from its expected behavior or result. Logging a defect for the page layout change can help document the issue, its impact, and its priority, and assign it to someone responsible for fixing it. Discussing it with the DevOps team can help understand why the change was missing, how it can be resolved, and when it can be deployed. Making the page layout change directly in UAT so the client can begin testing is not a good option because it would bypass the development process, create inconsistency among environments, and introduce potential risks or errors. Asking the project manager to reschedule UAT until after the defect is resolved is not a good option because it would delay the testing schedule, impact the project timeline, and reduce customer satisfaction.

Reference:1https://trailhead.salesforce.com/en/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing

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asked 23/09/2024
Pedro Miguel Garcia Valdes
43 questions
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