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Question 188 - Certified Business Analyst discussion

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Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.

Which recommendation should the BA make to help the stakeholders reach agreement about the process?

A.
Refer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is accountable.
Answers
A.
Refer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is accountable.
B.
Focus on the inputs and outcomes of the current process
Answers
B.
Focus on the inputs and outcomes of the current process
C.
Brainstorm ideas to make the process more efficient.
Answers
C.
Brainstorm ideas to make the process more efficient.
Suggested answer: B

Explanation:

This answer suggests focusing on the inputs and outcomes of the current process as a recommendation that the BA should make to help the stakeholders reach agreement about the process after creating a business process map of the existing process for streamlining a complex business process at Universal Containers. Inputs are the resources or information that are needed to start or perform a process. Outcomes are the results or outputs that are produced or delivered by a process. Focusing on the inputs and outcomes of the current process can help the BA to identify and align what is required and expected from each stakeholder involved in the process, and to resolve any discrepancies or conflicts among them.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand-your-business

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asked 23/09/2024
annalise ramdin
36 questions
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