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Question 187 - Certified Business Analyst discussion

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Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.

Which of set if actions are the most effective business needs from stakeholders?

A.
send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
Answers
A.
send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.
B.
Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
Answers
B.
Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
C.
Use multiple forms of communication; build trust; show empathy; and get commitment for next
Answers
C.
Use multiple forms of communication; build trust; show empathy; and get commitment for next
Suggested answer: C

Explanation:

The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/stakeholder-management

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asked 23/09/2024
Dereque Datson
41 questions
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