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Salesforce Certified Business Analyst Practice Test - Questions Answers, Page 32

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Question 311

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Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.

Which role does CK need?

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Question 312

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The business analyst (BA) for Cloud Kicks' new Experience Cloud project needs to research behavioral differences across its customers. The BA must identify which behaviors unify customers so that the development team can use these behavioral nuances to anchor their app design.

What is the output of the BA's research?

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Question 313

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A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.

Which document will help the BA understand the project's goals, stakeholders, background, and scope?

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Question 314

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After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:

1. Searching for an account

2. Creating a new case

3. Closing a case

After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a 'case.'

What should the BA do differently in the next demo?

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Related questions

Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
Business users at cloud kicks have just completed user acceptance testing for a Commence cloud implementation. The senior executives want to understand has successful testing was and have asked the business analyst to calculate the success rate. How is the success rate calculated?
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The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger. What should the BA do to address the need for user acceptance testing (UAT)?
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction. What should the business analyst do to help the team work together more effectively?
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed. Which aspect of a potential solution is most important for a BA to consider?
Universal Containers wants to build a simple activity capture process for leads. One of the objectives is to minimize technical debt and inherit new features of the Salesforce Platform in future releases. What should the business analyst recommend to meet the requirements'
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud. * A service manager can dick a Reassign button that changes the owner field of the case. * A service manager is able to reassign cases-as part of the mobile experience. * Reassignment functionality can be used on cases that have been auto-reassigned. * Service reps are unable to reassign cases. Which mistake was made?