The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment. The BA wants to leverage Universal Process Notation (UPN) to document the current process.What is one benefit of using UPN in this scenario?

A single activity box can answer Who, What, When, Why, and How.

Complex processes can be documented with 20 or more activity boxes.

A single activity box can answer Who, What, When, Why, and How.

Key parts of a process can be easily identified by using different shapes.

Cloud Kicks leadership wants to use custom code for functionality that can easily be created declaratively in Sates Cloud. The business analyst (BA) has been asked to advise leadership on how these approaches impact their solution options.What is one of the BA's strongest arguments for using configuration over code?

Configuration allows for any level of complexity.

Configuration leverages multiple programming languages.

Configuration allows for any level of complexity.

Configuration provides faster speed to market.

Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.What should the BA do to ensure alignment?

Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

Survey customers to confirm whether the new site meets their requirements.

Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

Conduct a white boarding session to ensure the requirements are accurate.

Cloud Kicks (CK) needs to implement an event management system within Salesforce. After researching potential solutions, a managed package meets the majority of CK s business requirements. However, the CRM director has expressed a desire to heavily customize an open source solution.Which benefit of using a managed package versus an open source solution should the business analyst share to help the CRM director make a decision?

Each version of a managed package on the AppExchange undergoes a security review.

Managed packages are easily customizable to meet CK's exact requirements.

Managed packages are updated automatically with each Salesforce Release.

Each version of a managed package on the AppExchange undergoes a security review.

The business analyst at Northern Trail Outfitters receives a requirement from the CRM manager to have visibility into their team's queues to monitor open cases.Which user story meets this requirement?

As a CRM manager, I need to see my team's work queues so I can monitor their open tickets.

As a CRM manager, I need a record-triggered flow to view my team's work queues so 1 can monitor their open tickets.

As a CRM manager, I need to see my team's work queues so I can monitor their open tickets.

As a user, I need to see case queue to monitor my team's work.

Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.What should the business analyst review to learn more about the previous consultant's recommendation?

Entity Relationship Diagram (ERD)

System requirements specification

Cloud Kicks hired a new business analyst (BA) to join an experienced cross-functional team that has successfully delivered high-quality Salesforce solutions to global stakeholders. The BA wants to quickly become a trusted advisor to the team.What should the BA do?

Tell the truth in difficult situations.

Focus on the task at hand instead of on individual team members.

Avoid exposing one's own mistakes to the team.

Tell the truth in difficult situations.

The project manager for a new project at Northern Trail Outfitters (NTO) wants the business analyst (BA) to obtain alignment on goals and strategies across NTO's organization, using NTO's documentation, the BA begins to understand NTO's strategies but needs more information.Which methodology should help the BA obtain the required information?

V2MOM (Vision. Values, Methods, Obstacles, Measures)

RACI (Responsible, Accountable, Consulted, Informed)

SMART (Specific, Measurable, Achievable, Relevant, Time-bound)

A Salesforce business analyst (BA) has recently joined a new project to improve the Sales Cloud implementation at Cloud Kicks. The BA wants to quickly introduce new functionality to impress the customer.Which action should the BA take?

Demo standard features and elicit feedback from the customer.

Update the page layouts to show the most relevant information at the top.

Scope the development of an integration with enterprise resource planning (ERP)

Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:User Story.'As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'* A manager can change the status of the request* A manager can send a comment to the employee about their request.* The solution must be intuitive.Why does the BA need to make a change to improve the user story'?

The acceptance criteria is too vague.

The user story is too large to test.

The acceptance criteria should be solution focused.

The data science team at Universal Containers (UC) has been asked to analyze the sales team's data within Salesforce. Early in their research, the data science team discovered concerns about data quality. UC has brought in a business analyst (BA) to help address the concern.What should the BA focus on doing first during the initial discovery phase?

Understand and document the data quality issues reported by the data science team.

Shadow the sales team to observe process for entering data into Accounts and Opportunities.

Meet with the executive leadership team to accurately understand the business need.

Understand and document the data quality issues reported by the data science team.

Universal Containers is transitioning to Slack as its internal communication tool and is ready to release.What is the final step that a business analyst should perform during the user acceptance testing process that would ensure a 'go' decision?

Get written sign-off from all business stakeholders.

Complete development on bugs discovered during this phase.

Get written sign-off from all business stakeholders.

Conduct a final retrospective meeting with the project team.

A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp n process. The current process used by the sales team is different than the process outlined in NTO's documentation.Which step should the BA take first?

Meet with stakeholders as a group to understand the current state.

Create an Entity Relationship Diagram (ERD) of the current state.

Meet with stakeholders as a group to capture future requirements.

Meet with stakeholders as a group to understand the current state.

Northern Trail Outfitters has decided to implement Sales Cloud. A business analyst (BA) has been assigned to document the requirements for this project.What should the BA include in these requirements?

High-level description of required functionality

Detailed documentation of technical solution

Test scripts to validate requirements

High-level description of required functionality

The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.Which approach should a business analyst take to begin this process?

Schedule a meeting with stakeholders and create a journey map.

Partner with Salesforce account executives to complete discovery.

Schedule a meeting with stakeholders and create a journey map.

Develop the project plan and finalize the release date.

Which Information should the BA gather during the initial discovery meeting?

Limitations of the current support process

Employee review cycle for the support team

Limitations of the current support process

A Contact information for key stakeholders

The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.What should the BA do to address the need for user acceptance testing (UAT)?

Gather testing requirements from the stakeholder.

Run all Apex tests using change set validation.

Gather testing requirements from the stakeholder.

Perform testing on all objects in the trigger.

A new employee at Universal Containers just sent the business analyst (BA) a Slack message with an named User3tories_v37_final_final_final.docx.Which best practice should the 6A train the employee on fir

Use standard naming conventions.

Use acceptance criteria to define success.

Use a version control repository.

Sales leadership at 230Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. Salesforce implementation includes many custom pages. Multiple users have complained about wa.t.ng a long time for key functionality to display

Monitor the Lightning Usage App.

Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ''As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly-Which acceptance criteria is most appropriate for this story?

Sales rep can see the inventory closest to a customer with a quick action.

As a sales rep, I see the Inventory closest to a customer.

Sales rep can see the inventory closest to a customer

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.Which documentation is mast beneficial for the BA to define the scope of the project?

Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.Which action should the business analyst take to best understand and document the and recommend a future state?

Engage in a live process modeling exercise with the service team.

Organize a brainstorming session with service team leadership.

Engage in a live process modeling exercise with the service team.

Review individual surveys and questionnaires from the service team.

The business analysis (BA) at Northern Trail Outfitters is assigned to a project to help revamp its Experience Cloud implementation.When assessing the existing process, which type of diagram should the BA use to identify waste within and between processes?

Suppliers, Inputs, Process, Outputs, Customers (SIPOC) Map

The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

Organization edition and license type

Storage capacity and license type

Number of active users and license type

The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object. The QA team is unable to discern what needs to be tested as a result of the updated flow.What should the business analyst review and revise to provide more clarity to the QA team?

The acceptance criteria of the user story

The who, what, and why of the user story

The acceptance criteria of the user story

The definition of done of the user story

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.Which step should the BA take next?

Begin working on the change request as soon as the team has capacity.

Add the change request to the backlog to be prioritized for the next sprint.

De-prioritize some user stones and add the change request to the current sprint.

Begin working on the change request as soon as the team has capacity.

Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).What are benefits of ALM that the BA should share with the stakeholder?

ALM provides processes and policies which help build apps more efficiently.

ALM offers preview access to the three Salesforce Releases per year.

ALM allows features to remain static and reduces incremental changes.

Salesforce Certified Business Analyst Practice Test 6 - Free Online Exam Questions 201-240

Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.

Where should the BA track this milestone?

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Salesforce Certified Business Analyst Practice Test 6

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Salesforce Certified Business Analyst Practice Tests

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