A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.* A service manager can dick a Reassign button that changes the owner field of the case.* A service manager is able to reassign cases-as part of the mobile experience.* Reassignment functionality can be used on cases that have been auto-reassigned.* Service reps are unable to reassign cases.Which mistake was made?

The criteria include solution information.

The criteria are aligned with the user's goal.

The criteria include solution information.

The criteria are small and testable.

Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.What is the benefit of creating user stories when documenting project requirements?

User stones translate requirements in a way that shows a product's value to the end user.

User stories provide specific details about a product early in the development lifecycle.

User stones decrease the need for collaboration within a product team throughout the project.

User stones translate requirements in a way that shows a product's value to the end user.

A business analyst (BA) is in the process of documenting requirements. The BA wrote the following user story:'As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team's daily activities are meeting the set goals.''Which acceptance criteria is most appropriate for this user story?

Able to monitor the sales team's performance

Able to click the Run button on sales reports

Able to view the sales team's reports

The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

Draft a list of test cases and scripts and choose 'Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.

Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.

Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.

During a Service Cloud implementation at Cloud Kicks, the business analyst (BA) reviewed the user acceptance testing and identified results that conflict with the functionality that was requested, While the testing was error-free, business stakeholders indicted that values in reports and the layout of screens were unexpected.What should the BA do next?

Present recommendations from testing to determine if improvements should be made to the underlying implementation.

Run testing again, ensuring the scripts reflect expectations and business processes match functionality,

Decompose and model the business processes, and identify testing procedures to calculate new values.

Present recommendations from testing to determine if improvements should be made to the underlying implementation.

After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.What is a possible reason why the test cases failed?

Missing test org access details

The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.Which approach should the BA follow?

Create a full copy sandbox and give power users access to it

Create a scratch org and give the development team access to it.

Create a partial sandbox and give the VP of sales access to it.

Create a full copy sandbox and give power users access to it

The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.Which people should participate in UAT?

Business users, project manager, key stakeholders

BA, project manager, key stakeholders

BA, business users, key stakeholders

The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?

Use Salesforce terminology and language.

Use customer terminology and language.

Use industry terminology and language.

Use Salesforce terminology and language.

Which method should a business analyst use to show current state business flows in Salesforce?

Entity Relationship Diagramming

A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.What should the BA do next?

Research third-party apps on the AppExchange.

Engage a developer to scope a custom solution.

Research third-party apps on the AppExchange.

Export a weekly report of user activity.

The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definition of a qualified lead?What should the BA focus on?

Scheduling and all-day collaboration workshop with both team to resolve their differences

Mapping historical leas data from each team and building charts to highlight similarities

Evaluating team' skill and experience to determine how they can better align.

Scheduling and all-day collaboration workshop with both team to resolve their differences

Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT.What should the BA do to address the issue?

Log a defect for the page layout change and discuss it with the DevOps team.

Make the page layout change directly in UAT so the client can begin testing.

Log a defect for the page layout change and discuss it with the DevOps team.

Ask the project manager to reschedule UAT until after the defect is resolved

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.In which scenario should he business analyst recommend Kanban?

Work is generally project-based and can be broken into smaller pieces.

Work includes platform support requiring immediate outage handling.

Work is predictable but sometimes lacks sufficient planning.

Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.What should the BA do to understand which user stories were modified?

Review the version control history.

Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.Which mistake did the BA make when writing this user story?

The story included feature- specific language.

The incorrect persona was used in the story.

The story included feature- specific language.

The story explained the value to the user.

An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.Which type of document should the BA present to the stakeholders?

A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products

A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process

A business process map detailing the existing step-by-step Quote-to-Cash process

A business analyst (BA) uncovered a number of issues communicated by stakeholders in a Sales Cloud discovery session.Which issue should concern the BA most?

The system admins note a fair amount of technical debt without having the time or expertise to address it.

The previous implementation partner neglected to do a knowledge transfer of the final solution.

The support organization still needs to be trained on how to use Sales Cloud.

The system admins note a fair amount of technical debt without having the time or expertise to address it.

Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.Which of set if actions are the most effective business needs from stakeholders?

Use multiple forms of communication; build trust; show empathy; and get commitment for next

send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.

Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

Use multiple forms of communication; build trust; show empathy; and get commitment for next

Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.Which recommendation should the BA make to help the stakeholders reach agreement about the process?

Focus on the inputs and outcomes of the current process

Refer to the Responsible, Accountable, Consulted, informed (RACI) chart to determine who is accountable.

Focus on the inputs and outcomes of the current process

Brainstorm ideas to make the process more efficient.

A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.What should the BA do during UAT to ensure the solution meets the requirements?

Work with subject matter experts to perform UAT in a sandbox.

Work with the solution architect to perform unit testing in a sandbox.

Work with the quality assurance (QA) team to perform UAT in a sandbox.

Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.How should the business analyst help the EMEA sales team learn the new features?

Build tooltips and discoverable content in the new console layouts.

Organize user groups by permission set and train each team.

Document key changes and gather feedback to update the backlog.

Build tooltips and discoverable content in the new console layouts.

Northern Trail Outfitter is eliciting feedback from a small number of key stakeholders within the organization for improvements to the current opportunity pipeline process. One of the stakeholders has a tendency to dominate the conversation which takes the group off topic and interfaces with meeting the objective.How should the business analyst collaborate with the key stakeholder's?

Conduct individual interviews to gather input.

Conduct a group brainstorming session to generate ideas.

Conduct a focus group to identify pain points.

A business analyst JBA) for Northern Trail Outfitters (NTO) is reviewing the business backlog and determines that many of the requirements would require custom code that is expensive and hard to maintain. The BA knows that the backlog should be prioritized by people who have knowledge of the features and functionary of the Salesforce Platform.Who should own the process of prioritizing the business backlog?

The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features

The third-party implementation team, with support from the internal technology teams affected by the project who understand NTO's vision and strategy

The business teams affected, with support from the internal technology teams who understand ways to maximize Salesforce's declarative features

The project manager, with support from the third-party implementation and business teams who understand both platform and business priorities.

Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.Which process should the BA follow to draft and finalize the requirements?

1. Review information from the 2. Ask clarifying questions. 3. Draft requirements. 4. Refine and confirm requirements. 5. Prioritize which requirements will be included in the minimum viable product.

1. Review information from the discovery. 2. Ask clarifying questions. 3. Draft requirements. 4. Share requirements with the technical so they can begin building. 5. Create user acceptance criteria and test cases.

1. Review information from the discovery. 2. Draft requirements. 3. Ask clarifying questions. 4. Draft user stories. 5. Share user stories with the technical team so they can begin building.

1. Review information from the 2. Ask clarifying questions. 3. Draft requirements. 4. Refine and confirm requirements. 5. Prioritize which requirements will be included in the minimum viable product.

A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: 'As a service agent I want Salesforce Macros to complete repetitive tasks faster.'What should the business analyst change to improve the user story?

Add a quantifiable reason why the feature is needed.

Replace the specific feature with a goal.

Change the user story to the sales manager persona.

Add a quantifiable reason why the feature is needed.

The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.What is the first step in the ALM process that should be taken?

Gather requirements and analyze them.

Obtain a change order from the customer.

Add a custom field to a page layout in a sandbox.

A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is 'finance needs a time tracking sys containers.'Which option best represents the 'IF component of the INVEST checklist to make a good user story from this requirement?

As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.

As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.

The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.Which best practice should the BA follow?

Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Write the user story without making any assumptions about how it will be implemented or which components are affected.

Ask the development team to investigate and document all affected components before the story can be written.

Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.

Salesforce Certified Business Analyst Practice Test 5 - Free Online Exam Questions 161-200

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.

What should the process map look like?

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Salesforce Certified Business Analyst Practice Test 5

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Salesforce Certified Business Analyst Practice Tests

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