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Cloud Kicks (CK) wants its sales team to use Sales Cloud to decrease its lead conversion time. The business analyst (BA) will analyze and break down CK's typical sales cycle. How can process mapping help the BA get started on this project?
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Question 252 - Certified Business Analyst discussion

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Northern Trail Outfitters is undergoing a service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request in the middle of a sprint.

Which step should the BA take next?

A.
Begin working on the change request as soon as the team has capacity.
Answers
A.
Begin working on the change request as soon as the team has capacity.
B.
Add the change request to the prioritized for the next sprint.
Answers
B.
Add the change request to the prioritized for the next sprint.
C.
De-prioritize some user stories and add the change request to the current sprint.
Answers
C.
De-prioritize some user stories and add the change request to the current sprint.
Suggested answer: B

Explanation:

The best practice for handling an urgent, high-priority change request in Scrum is to add it to the prioritized backlog for the next sprint. This way, the change request can be reviewed by the product owner and estimated by the development team before being added to a sprint. Adding a change request to an ongoing sprint would disrupt the planned scope and schedule of work.

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/manage-change-requests

https://www.scrum.org/resources/blog/how-handle-change-request-scrum

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asked 23/09/2024
Mr Fraser Watson
32 questions
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