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Question 253 - Certified Business Analyst discussion

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Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. ,

Which action should the BA take during the meeting?

A.
Share individual user stories from the NA implementation.
Answers
A.
Share individual user stories from the NA implementation.
B.
Review the capability model from the NA Implementation.
Answers
B.
Review the capability model from the NA Implementation.
C.
Demo the end-to-end solution from the NA implementation.
Answers
C.
Demo the end-to-end solution from the NA implementation.
Suggested answer: B

Explanation:

A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/create-a-capability-model

https://www.bain.com/insights/management-tools-capability-sourcing/

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asked 23/09/2024
James Morris
35 questions
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