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Question 268 - Certified Business Analyst discussion

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The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.

How should the BA respond to the feedback effectively?

A.
Recommend additional training resources.
Answers
A.
Recommend additional training resources.
B.
Ask for specific examples to review.
Answers
B.
Ask for specific examples to review.
C.
Confirm that best practices are being followed.
Answers
C.
Confirm that best practices are being followed.
Suggested answer: B

Explanation:

This answer states that asking for specific examples to review is how the BA should respond to feedback from UC's project manager who tells the BA that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing. Asking for specific examples to review means that the BA requests the project manager or the developers to provide concrete instances or scenarios of where and how the acceptance criteria for the Sales Cloud user stories are confusing, such as ambiguous, inconsistent, or incomplete acceptance criteria. Asking for specific examples to review is how the BA should respond to feedback from UC's project manager because it helps the BA to clarify and verify the feedback, and to revise and update the acceptance criteria accordingly.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder-engagement-skills

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asked 23/09/2024
hesham azarkan
44 questions
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