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Question 14 - Certified Consumer Goods Cloud Accredited Professional discussion

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Which statement is correct about Consumer Goods- Einstein Visit Recommendations?

A.
Visit Recommendations are automatically generated by recent case activities
Answers
A.
Visit Recommendations are automatically generated by recent case activities
B.
Visit Recommendations automatically take into consideration already created visits for the store
Answers
B.
Visit Recommendations automatically take into consideration already created visits for the store
C.
Visit Recommendations rules consider the store operating hours
Answers
C.
Visit Recommendations rules consider the store operating hours
D.
Visit Recommendations can be created using the Next Best Action Strategy
Answers
D.
Visit Recommendations can be created using the Next Best Action Strategy
Suggested answer: B

Explanation:

Visit Recommendations are suggestions for field reps to visit certain stores based on predefined rules and criteria. One of the correct statements about Visit Recommendations is that they automatically take into consideration already created visits for the store, meaning that they do not recommend visiting a store that already has a scheduled or completed visit within a certain time frame. Verified

Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 36.

asked 23/09/2024
Ramon Vieira da Rocha
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