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Question 42 - Certified Contact Center discussion

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The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?

A.
Utilize standard Salesforce Reports and Dashboards for basic data visualization.
Answers
A.
Utilize standard Salesforce Reports and Dashboards for basic data visualization.
B.
Implement Einstein Analytics for AI-powered insights and predictive analysis.
Answers
B.
Implement Einstein Analytics for AI-powered insights and predictive analysis.
C.
Leverage external data warehouse solutions for data storage and complex queries.
Answers
C.
Leverage external data warehouse solutions for data storage and complex queries.
D.
Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration.
Answers
D.
Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration.
Suggested answer: D

Explanation:

For handling high data volumes and complex reporting needs, combining Salesforce Einstein Analytics with external data warehouse solutions offers the best scalability and advanced analysis capabilities. Einstein Analytics provides AI-powered insights and predictive analysis, while external data warehouses allow for storage of large data volumes and complex querying. This combination, as suggested in option 'D. Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration,' offers a comprehensive solution for handling large-scale data and sophisticated analytical demands.

Reference: Salesforce Documentation on Einstein Analytics

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asked 23/09/2024
francesca parisi
25 questions
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