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Question 49 - Certified Contact Center discussion

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The IT team wants to integrate Salesforce with their existing CRM system. Which future functionality would facilitate this?

A.
Utilize standard Salesforce connectors and APIs for seamless data exchange.
Answers
A.
Utilize standard Salesforce connectors and APIs for seamless data exchange.
B.
Develop custom Apex code to synchronize data between the two systems.
Answers
B.
Develop custom Apex code to synchronize data between the two systems.
C.
Implement point-to-point integrations with unique data mappings for each field.
Answers
C.
Implement point-to-point integrations with unique data mappings for each field.
D.
Migrate all Contact Center data into the existing CRM system to avoid integration complexity.
Answers
D.
Migrate all Contact Center data into the existing CRM system to avoid integration complexity.
Suggested answer: A

Explanation:

Utilizing standard Salesforce connectors and APIs is the most effective and straightforward method for integrating Salesforce with existing CRM systems. These tools are designed to facilitate seamless data exchange and ensure data integrity between Salesforce and other platforms. This eliminates the need for extensive custom coding and simplifies maintenance. Therefore, 'A. Utilize standard Salesforce connectors and APIs for seamless data exchange' is the recommended approach for such integrations.

Reference: Salesforce Integration

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asked 23/09/2024
Owais Mansoor
40 questions
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