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You encounter unexpected data inconsistencies during migration. Which approach helps maintain data integrity?
Your scenario involves migrating to a new chat platform integrated with Salesforce. Which deployment process best facilitates transition with minimal downtime?
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Question 65 - Certified Contact Center discussion

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The customer wants detailed reports on agent performance and customer satisfaction. Which Salesforce tool provides this?

A.
Analytics Cloud
Answers
A.
Analytics Cloud
B.
Reports & Dashboards
Answers
B.
Reports & Dashboards
C.
Einstein Bots
Answers
C.
Einstein Bots
D.
Einstein Discovery
Answers
D.
Einstein Discovery
Suggested answer: B

Explanation:

Salesforce's Reports & Dashboards tool is specifically designed to provide detailed analytics on various operational metrics, including agent performance and customer satisfaction. This tool allows organizations to create customized reports and dashboards that visualize data effectively, helping managers monitor and analyze performance trends and make informed decisions based on real-time data.

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asked 23/09/2024
mark linde
30 questions
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