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Question 69 - Certified Contact Center discussion

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The customer requires advanced customization for specific workflows. What is the best approach?

A.
Out-of-the-box configuration
Answers
A.
Out-of-the-box configuration
B.
Salesforce Flow
Answers
B.
Salesforce Flow
C.
Third-party development
Answers
C.
Third-party development
D.
Custom Apex coding
Answers
D.
Custom Apex coding
Suggested answer: D

Explanation:

When advanced customization is required for specific workflows, Custom Apex coding is often the best approach. Apex allows for a high degree of flexibility and complex logic that goes beyond what is possible with declarative tools like Salesforce Flow. It is particularly useful for creating custom business processes that cannot be achieved with standard configuration options, making 'D. Custom Apex coding' the most suitable answer.

Reference: Salesforce Developers on Apex

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asked 23/09/2024
Bouchtig, Yassine
40 questions
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