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The customer requires secure access control for sensitive customer data. Which functionality is most important?
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Question 70 - Certified Contact Center discussion

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The customer wants to prioritize security and compliance. Which Salesforce feature should be emphasized?

A.
Field-Level Security
Answers
A.
Field-Level Security
B.
Omni-Channel Routing
Answers
B.
Omni-Channel Routing
C.
Einstein Analytics
Answers
C.
Einstein Analytics
D.
Knowledge Base
Answers
D.
Knowledge Base
Suggested answer: A

Explanation:

To prioritize security and compliance, Field-Level Security (FLS) should be emphasized. FLS is a feature that allows administrators to control access to specific fields, even if a user has access to the object. This ensures that sensitive information remains secure and that compliance requirements are met by only allowing authorized personnel to view or edit particular data, which is essential for maintaining privacy and security protocols. Therefore, 'A. Field-Level Security' is the correct feature to focus on.

Reference: Salesforce Documentation on Field-Level Security

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asked 23/09/2024
nir avron
38 questions
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