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Question 124 - Certified Contact Center discussion

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While manually changing presence status is an option, it's not the most ideal solution for Ursa Major Solar's concern about capturing call summaries in Service Cloud Voice. Here are two better suggestions:

Ursa Major Solar (UMS) would like to set up customer push notifications as part of t Engagement upgrade project.

For which channels can UMS implement this?

A.
SMS Messaging
Answers
A.
SMS Messaging
B.
Facebook Messenger
Answers
B.
Facebook Messenger
C.
Messaging for In-App
Answers
C.
Messaging for In-App
Suggested answer: A, B, C

Explanation:

Ursa Major Solar can implement customer push notifications across various channels including SMS Messaging, Facebook Messenger, and Messaging for In-App as part of their Customer Engagement upgrade project. These channels are supported by Salesforce's marketing and engagement tools, allowing for the delivery of timely and relevant notifications directly to customers' devices. Utilizing these channels for push notifications can enhance customer engagement by providing updates, promotions, and alerts that encourage interaction and improve customer experience.

Reference: https://www.salesforce.com/products/marketing-cloud/best-practices/push-notification-strategy/

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asked 23/09/2024
Nicola Pinotti
52 questions
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