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Question 139 - Certified Data Architect discussion

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US is implementing salesforce and will be using salesforce to track customer complaints, provide white papers on products and provide subscription (Fee) -- based support.

Which license type will US users need to fulfil US's requirements?

A.
Lightning platform starter license.
Answers
A.
Lightning platform starter license.
B.
Service cloud license.
Answers
B.
Service cloud license.
C.
Salesforce license.
Answers
C.
Salesforce license.
D.
Sales cloud license
Answers
D.
Sales cloud license
Suggested answer: B

Explanation:

The best license type to fulfil US's requirements is the Service Cloud license. Service Cloud licenses are designed for users who need access to customer service features, such as cases, solutions, knowledge articles, entitlements, service contracts, and service console.Service Cloud users can also access standard CRM objects, such as accounts, contacts, leads, opportunities, campaigns, and reports3. Lightning Platform Starter license is not a good option because it is intended for users who need access to one custom app and a limited set of standard objects. Salesforce license is not a specific license type, but rather a generic term for any license that grants access to the Salesforce platform. Sales Cloud license is not a good option because it is intended for users who need access to sales features, such as products, price books, quotes, orders, and forecasts.

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asked 23/09/2024
Tommy Basnes
39 questions
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