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Question 226 - Certified Data Architect discussion

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A large telecommunication provider that provides internet services to both residence and business has the following attributes:

A customer who purchases its services for their home will be created as an Account in Salesforce.

Individuals within the same house address will be created as Contact in Salesforce.

Businesses are created as Accounts in Salesforce.

Some of the customers have both services at their home and business.

What should a data architect recommend for a single view of these customers without creating multiple customer records?

A.
Customers are created as Contacts and related to Business and Residential Accounts using the Account Contact Relationships.
Answers
A.
Customers are created as Contacts and related to Business and Residential Accounts using the Account Contact Relationships.
B.
Customers are created as Person Accounts and related to Business and Residential Accounts using the Account Contact relationship.
Answers
B.
Customers are created as Person Accounts and related to Business and Residential Accounts using the Account Contact relationship.
C.
Customer are created as individual objects and relate with Accounts for Business and Residence accounts.
Answers
C.
Customer are created as individual objects and relate with Accounts for Business and Residence accounts.
D.
Costumers are created as Accounts for Residence Account and use Parent Account to relate Business Account.
Answers
D.
Costumers are created as Accounts for Residence Account and use Parent Account to relate Business Account.
Suggested answer: A

Explanation:

Creating customers as Contacts and relating them to Business and Residential Accounts using the Account Contact Relationships (option A) is the best option to recommend for a single view of these customers without creating multiple customer records, as it allows the data architect to model complex relationships between customers and accounts using native Salesforce features and tools. Creating customers as Person Accounts and relating them to Business and Residential Accounts using the Account Contact relationship (option B) is not a good option, as it may create data redundancy and inconsistency, and it does not leverage the existing Contact object. Creating customers as individual objects and relating them with Accounts for Business and Residence accounts (option C) is also not a good option, as it may require more customization and maintenance effort, and it does not leverage the existing Account and Contact objects. Creating customers as Accounts for Residence Account and using Parent Account to relate Business Account (option D) is also not a good option, as it may create confusion and complexity with the account hierarchy, and it does not leverage the existing Contact object.

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asked 23/09/2024
Mikalai Yurouski
27 questions
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