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Question 235 - Certified Data Architect discussion
A large automobile manufacturer has decided to use Salesforce as its CRM. It needs to maintain the following dealer types in their CRM:
Local dealers
Regional distributor
State distributor
Service dealer
The attributes are different for each of the customer types. The CRM users should be allowed to enter only attributes related to the customer types. The processes and business rules for each of the customer types could be different.
How should the different dealers be maintained in Salesforce?
A.
Use Accounts for dealers, and create record types for each of the dealer types.
B.
Create dealers as Accounts, and build custom views for each of the dealer types.
C.
Use Accounts for dealers and custom picklist field for each of the dealer types
D.
Create Custom objects for each dealer types and custom fields for dealer attributes.
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