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Question 239 - Certified Data Architect discussion
Universal Containers is establishing a call center that will use Salesforce. UC receives 10 million calls and creates 100 million cases every month. Cases are linked to a custom call object using lookup relationship. UC would like to run reports and dashboard to better understand different case types being created on calls to better serve customers.
What solution should a data architect recommend to meet the business requirement?
A.
Archive records to a data warehouse and run analytics on the data warehouse.
B.
Leverage big objects to archive records and Einstein Analytics to run reports.
C.
Leverage custom objects to store aggregate data and run analytics.
D.
Leverage out-of-the-box reports and dashboard on case and interactive voice response (IVR) custom object.
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