ExamGecko
Search Search Login
Home Home / Salesforce / Certified Data Architect
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Universal Containers (UC) is migrating data from legacy system to Salesforce. During data analysis it was discovered that data types of fields being migrated do not match with Salesforce data types. Which solution should a data architect use to ensure successful data migrations?
Universal Containers (UC) is migrating from a legacy system to Salesforce CRM, UC is concerned about the quality of data being entered by users and through external integrations. Which two solutions should a data architect recommend to mitigate data quality issues?
DreamHouse Realty has a data model as shown in the image. The Project object has a private sharing model, and it has Roll-Up summary fields to calculate the number of resources assigned to the project, total hours for the project, and the number of work items associated to the project. There will be a large amount of time entry records to be loaded regularly from an external system into Salesforce. What should the Architect consider in this situation?
Universal Containers (UC) is implementing a formal, cross -business -unit data governance program As part of the program, UC will implement a team to make decisions on enterprise -wide data governance. Which two roles are appropriate as members of this team? Choose 2 answers
Get Cloud Consulting needs to integrate two different systems with customer records into the Salesforce Account object. So that no duplicate records are created in Salesforce, Master Data Management will be used. An Architect needs to determine which system is the system of record on a field level. What should the Architect do to achieve this goal?
A national nonprofit organization is using Salesforce to recruit members. The recruitment process requires a member to be matched with a volunteer opportunity. Given the following: 1. A record is created in Project__ c and used to track the project through completion. 2. The member may then start volunteering and is required to track their volunteer hours, which is stored in VTOTime_c object related to the project. 3. Ability to view or edit the VTOTime__c object needs to be the same as the Project__ c record. 4. Managers must see total hours volunteered while viewing the Project__ c record. Which data relationship should the data architect use to support this requirement when creating the custom VTOTime__c object?
Northern Trail Outfitters <NTO> is streaming IoT data from connected devices to a cloud database. Every 24 hours. 100,000 records are generated. NIO employees will need to see these lol records within Salesforce and generate weekly reports on it. Developers may also need to write programmatic logic to aggregate the records and incorporate them into workflows. Which data pattern will allow a data architect to satisfy these requirements, while also keeping limits in mind?
Universal Containers (UC) is in the process of selling half of its company. As part of this split, UC's main Salesforce org will be divided into two org:org A and org B, UC has delivered these requirements to its data architect 1. The data model for Org B will drastically change with different objects, fields, and picklist values. 2. Three million records will need to be migrated from org A to org B for compliance reasons. 3. The migrate will need occur within the next two month, prior to be split. Which migrate strategy should a data architect use to successfully migrate the date?
Universal Containers (UC) uses the following Salesforce products: Sales Cloud for customer management. Marketing Cloud for marketing. Einstein Analytics for business reporting. UC occasionally gets a list of prospects from third-party source as comma-separated values (CSV) files for marketing purposes. Historically, UC would load contact Lead object in Salesforce and sync to Marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing Cloud to send marketing communications. The number of records in the Lead object has grown over time and has been consuming large amounts of storage in Sales Cloud, UC is looking for recommendations to reduce the storage and advice on how to optimize the marketing process. What should a data architect recommend to UC in order to immediately avoid storage issues in the future?
Universal Containers (UC) is concerned that data is being corrupted daily either through negligence or maliciousness. They want to implement a backup strategy to help recover any corrupted data or data mistakenly changed or even deleted. What should the data architect consider when designing a field -level audit and recovery plan?

Question 252 - Certified Data Architect discussion

Report
Export

A consumer products company has decided to use Salesforce for its contact center. The contact center agents need access to the following information in Service Console when a customer contacts them:

1. Customer browsing activity on its website stored on its on premise system

2. Customer interactions with sales associates at its retail stores maintained in Salesforce

3. Contact center interactions maintained in Salesforce

4. Email campaign activity to customer from its marketing systems.

What should a data architect do to fulfill these requirements with minimum development effort in Salesforce?

A.
Create web tabs in Service Console to show website and marketing activities.
Answers
A.
Create web tabs in Service Console to show website and marketing activities.
B.
Build custom components in Service Console to bring information from the marketing and website information.
Answers
B.
Build custom components in Service Console to bring information from the marketing and website information.
C.
Use Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.
Answers
C.
Use Salesforce Connect to integrate the website and the marketing system into Service Console using external objects.
D.
Build customer view in Service Console with components that show website data and marketing data as mashup.
Answers
D.
Build customer view in Service Console with components that show website data and marketing data as mashup.
Suggested answer: D

Explanation:

Building a customer view in Service Console with components that show website data and marketing data as mashup is the best option to fulfill the requirement with minimum development effort in Salesforce. A mashup is a technique that combines data from different sources into a single user interface. You can use Visualforce pages or Lightning components to create mashups that display data from external systems such as your website and marketing system. This way, you can provide your contact center agents with a comprehensive view of the customer information they need.

Show Answer
asked 23/09/2024
JAVIER MARDOMINGO SALAZAR
34 questions
PreviousPreviousNextNext
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms