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Question 24 - Certified Education Cloud Consultant discussion

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Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).

Which objects should the consultant use?

A.
Attribute
Answers
A.
Attribute
B.
Case
Answers
B.
Case
C.
Case Comment
Answers
C.
Case Comment
Suggested answer: B

Explanation:

The Case object is used to track student incidents and resolutions in EDA. Cases can be related to Contacts, Accounts, or Affiliations using the standard lookup fields.Cases can also have Case Comments to capture additional information or communication about the incident1.The Attribute object is used to store additional information about Contacts or Accounts, such as demographics, interests, or preferences3. The Case Comment object is a child of the Case object and cannot be used independently.

1: Education Data Architecture (EDA) Data Model2:Education Cloud Consultant Certification Guide & Tips - Salesforce Ben3: Attribute Object : Case Comment Object

asked 23/09/2024
Aygul Korkmazlar
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