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Question 96 - Certified Education Cloud Consultant discussion

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A university wants to improve student retention by developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.

What should a consultant recommend to meet this requirement?

A.
Experience Cloud
Answers
A.
Experience Cloud
B.
Pardot Engagement Studio
Answers
B.
Pardot Engagement Studio
C.
Interaction Studio
Answers
C.
Interaction Studio
D.
Einstein Bots
Answers
D.
Einstein Bots
Suggested answer: A

Explanation:

Experience Cloud is a solution that the consultant can recommend to meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations. Experience Cloud is a product that allows users to create and manage digital experiences for customers, partners, or employees on any device or channel. Experience Cloud can help the university improve student retention by creating a student community that provides features such as forums, articles, chat, groups, events, or surveys. Pardot Engagement Studio, Interaction Studio, and Einstein Bots are not solutions that can meet the requirement of developing a tool for students to engage at scale, find answers to common questions and resources, and allow students to interact with student organizations.

Reference:

https://www.salesforce.com/products/experience-cloud/overview/

https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_introduction

asked 23/09/2024
Luis Morales
30 questions
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