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Question 12 - Certified Energy and Utilities Cloud Accredited Professional discussion

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Which three features are included in the Energy and Utilities Cloud Console?

A.
Customer Story
Answers
A.
Customer Story
B.
Multiple tabs, such as Overview.Biling. and Usage
Answers
B.
Multiple tabs, such as Overview.Biling. and Usage
C.
Configuration options with significant coding
Answers
C.
Configuration options with significant coding
D.
Rate Comparison
Answers
D.
Rate Comparison
E.
Customer 360 view
Answers
E.
Customer 360 view
Suggested answer: B, D, E

Explanation:

The Energy and Utilities Cloud Console is designed to provide a comprehensive, integrated view of customer data and utility-specific operations. Features like Multiple tabs, including Overview, Billing, and Usage, enable users to access various aspects of customer information and service details from a single interface. The Rate Comparison feature allows for the comparison of different energy rates directly within the console, facilitating better customer service and engagement. The Customer 360 view offers a holistic overview of the customer's interactions, services, and preferences, providing valuable insights that drive personalized customer interactions and improved service delivery.

Reference = Salesforce Energy and Utilities Cloud documentation highlights these features as part of the console's capabilities, emphasizing the enhancement of user experience and operational efficiency through integrated views and functionalities.

asked 23/09/2024
Matt Rider
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