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Question 22 - Certified Energy and Utilities Cloud Accredited Professional discussion

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A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.

What license is needed to complete this customer requirement?

A.
Salesforce Field Service license
Answers
A.
Salesforce Field Service license
B.
Salesforce Contact Center license
Answers
B.
Salesforce Contact Center license
C.
Energy and Utilities Base Service license
Answers
C.
Energy and Utilities Base Service license
D.
Salesforce Service Console license
Answers
D.
Salesforce Service Console license
Suggested answer: C

Explanation:

To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination. Reference = The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments: https://www.salesforce.com/products/industries/energy-and-utilities/overview/

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asked 23/09/2024
Albert Terrell
38 questions
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