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Question 30 - Certified Hyperautomation Specialist discussion

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Northern Trail Outfitters is building a hyperautomation solution using Salesforce and MuleSoft. They need to use Salesforce Flow to automate a multi-departmental process in an external system and capture the outcome in Salesforce.

How should the Salesforce Flow solution be structured to meet this requirement?

A.
An autolaunched flow invoked by REST API to update Salesforce after the process is completed
Answers
A.
An autolaunched flow invoked by REST API to update Salesforce after the process is completed
B.
A Flow Orchestration to automate the multi-departmental process and update Salesforce records
Answers
B.
A Flow Orchestration to automate the multi-departmental process and update Salesforce records
C.
Parent and subflows invoked by REST API to capture user inputs and update Salesforce records
Answers
C.
Parent and subflows invoked by REST API to capture user inputs and update Salesforce records
D.
An evaluation flow which evaluates when the process is completed and updates Salesforce records
Answers
D.
An evaluation flow which evaluates when the process is completed and updates Salesforce records
Suggested answer: B

Explanation:

Salesforce Flow Orchestration is designed to manage complex, multi-step business processes that span multiple departments and systems. Here's how it can be structured to meet the requirement:

Automate Multi-Departmental Process:

Use Flow Orchestration to define and manage the steps involved in the multi-departmental process. It allows you to break down the process into stages and define the sequence of actions and approvals required.

Capture Outcome in Salesforce:

After completing the external process, Flow Orchestration can be configured to update Salesforce records with the outcome. This ensures that the results of the automated process are reflected within Salesforce.

Orchestration Capabilities:

Salesforce Flow Orchestration provides features such as task assignments, decision elements, and complex branching logic, which are ideal for managing multi-departmental workflows.

Salesforce Flow Orchestration Documentation

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asked 23/09/2024
Henock Asmerom
40 questions
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