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Question 51 - Certified Hyperautomation Specialist discussion

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Northern Trail Outfitters (NTO) uses Flow Orchestration to automate quote development. The 'Review Quote' work item is performed by their team of technical writers but can be fulfilled by any technical writer on the team.

How can NTO ensure the 'Review Quote' work item is assigned to the correct Salesforce user?

A.
Use backend steps to automate work item assignment to the next available technical writer.
Answers
A.
Use backend steps to automate work item assignment to the next available technical writer.
B.
Create a Group for the team of Salesforce Users and assign the work item to the group.
Answers
B.
Create a Group for the team of Salesforce Users and assign the work item to the group.
C.
Use MuleSoft RPAto review the document and submit it for approval if no issues are found.
Answers
C.
Use MuleSoft RPAto review the document and submit it for approval if no issues are found.
D.
Create a user collection variable and assign the work item to the user collection.
Answers
D.
Create a user collection variable and assign the work item to the user collection.
Suggested answer: B

Explanation:

To ensure the 'Review Quote' work item is assigned to the correct Salesforce user within the team of technical writers, the following approach can be used:

Creating a Group:

Create a Group in Salesforce that includes all the technical writers who are eligible to perform the 'Review Quote' work item. This group acts as a collective resource pool.

Assigning the Work Item to the Group:

When the 'Review Quote' work item is created in Flow Orchestration, assign it to the group rather than an individual user. Salesforce will then allow any available technical writer within the group to pick up and complete the task.

Ensuring Flexibility and Availability:

This method ensures that the work item can be completed by any technical writer in the team, providing flexibility and improving the chances of timely completion by utilizing the group's collective availability.

Salesforce Flow Orchestration Documentation

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asked 23/09/2024
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