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Question 1

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Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives. Whi

Question 2

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A UX Designer is going to create a custom app for a new team of service agents. Which three parts of the user interface could be customized? Choose 3 answers

Question 3

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A UX Designer at Cloud Kicks (CK) recommends a Salesforce Console application for CK's service representatives. The service representatives work on multiple support cases hour, accessing them viaqu

Question 4

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Cloud kicks wants to hire a deal closer. Which three activities wouldsomeone in this role do each day? Choose 3 answers

Question 5

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A sales representative needs to quickly see key fields whenever viewing an opportunity. Which three Salesforce feature would allow fields to be available when they are viewing arecord? Choose 3 an

Question 6

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A UX Designer has created two different user interface designs for a new marketing landing expected to haveseveral visitors. The landing page has a contact from on it, and the designer wants to know

Question 7

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Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design. Which three new records would typically b

Question 8

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Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act,and sound like Salesforce? Choose 2 answers

Question 9

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In which two ways could the usability of accordion elements be improved in a mobile environment? Choose 2 answers

Question 10

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An organization must be digitally accessible to enable social opportunity. What are three core principles of Web Content Accessibility Guidelines (WCAG)? Choose 3 answers

Question 22 - Certified User Experience Designer discussion

A UX Designerhas created a new form for a call center that takes special delivery information from its customers.

The designer wants to ensure the call center staff finds the form easy and intuitive to use.

Which kind of testing should be conducted to validate this?

Usability Testing

Survery

Focus Groups

Qualitative

Show Answer

asked 23/09/2024

Marcin Golec

33 questions

Your answer: A B C D

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