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Question 163 - Certified User Experience Designer discussion

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Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.

Which onboarding design best practice would best support the product release?

A.
Provide written help documentation as the single source of truth for learning about new features.
Answers
A.
Provide written help documentation as the single source of truth for learning about new features.
B.
Identify the message, audience, and purpose for content.
Answers
B.
Identify the message, audience, and purpose for content.
C.
Create pop-ups to give users a full visualization of a product.
Answers
C.
Create pop-ups to give users a full visualization of a product.
Suggested answer: B

Explanation:

The best onboarding design practice for Cloud Kicks would be to identify the message, audience, and purpose for content. This would help them tailor the content to the different needs and preferences of their employees, and provide them with the most relevant and useful information. Providing written help documentation as the single source of truth for learning about new features (A) might not be engaging or effective for all users, especially those who prefer visual or interactive learning. Creating pop-ups to give users a full visualization of a product might be intrusive or overwhelming for some users, and might not explain the benefits or features of the product clearly. Identifying the message, audience, and purpose for content (B) is a key step in creating user-centered onboarding design, as it helps to define the goals, scope, and tone of the content, and to align it with the user's needs, expectations, and motivations.Reference:

[UX Designer Certification Prep: Onboarding Design]

[UX Designer Certification Prep: Content Strategy]

[Salesforce Certified User Experience Designer Exam Guide]

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asked 23/09/2024
Albert Tedjadiputra
35 questions
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