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Question 188 - Certified User Experience Designer discussion

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Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible.

Which principle would represent their company strategy?

A.
Reframing products in terms of outputs over outcomes
Answers
A.
Reframing products in terms of outputs over outcomes
B.
Prioritizing engagement over number of impressions
Answers
B.
Prioritizing engagement over number of impressions
C.
Highlighting product benefits over uncovering customer needs
Answers
C.
Highlighting product benefits over uncovering customer needs
Suggested answer: B

Explanation:

The principle that would represent Cloud Kicks' company strategy is prioritizing engagement over number of impressions.This principle is based on the intention mindset of Relationship Design, which means engaging with clear purpose and focusing on the quality of interactions rather than the quantity1. Reframing products in terms of outputs over outcomes (A) is not a Relationship Design principle, as it does not consider the value or impact of the products for the customers. Highlighting product benefits over uncovering customer needs is also not a Relationship Design principle, as it does not show empathy or understanding of the customers' problems or goals.Reference:

Embrace the Relationship Design Mindsets Unit | Salesforce Trailhead

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asked 23/09/2024
Sushil Karki
38 questions
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