ExamGecko
Search Search Login
Home Home / Salesforce / Certified User Experience Designer
Question list
Search
Search

List of questions

Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

A UX Designer wants to adopt scalability and consistency by no longer hard-coding values in designs, such as hex values for colors and pixel values for spacing. What should be used or created to leverage named entities that apply design attributes to components and applications?
In which way could the usability of accordion elements be improved in a mobile environment?
Which feature is provided in the Salesforce Lightning Design System (SLDS) for designers and developers?
What is the relationship between inclusive design and accessible design?
Cloud Kicks (CK) wants to better deliver products to its customers. CK's UX Designer has an innovative solution but is struggling to get the team to visualize where and why it fits into what the customer does. Which technique should be used?
Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster. What is the benefit of Lightning Console Apps in this scenario for the sales representatives?
Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation. Which detail could be verified by testing keyboard navigation for accessibility?
A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions. Which class does NOT follow this convention?
Cloud Kicks (CK) is planning to roll out a refreshed version of its mobile app with some new functionality for customers. What are two reasons why CK's UX Designer would consider using an interactive prototype in this situation? Choose2 answers.
A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts. Their administrative teamwants to the ability to see the adoption of this assistance via Reports and Dashboards.

Question 211 - Certified User Experience Designer discussion

Report
Export

Cloud Kicks has already identified its user personas and is working with a UX Designer who wants to synthesize what the company knows about its users to create a shared understanding with the rest of the organization.

Which tool should the designer use?

A.
Executive Summary
Answers
A.
Executive Summary
B.
Empathy Map
Answers
B.
Empathy Map
C.
Prioritize Backlog
Answers
C.
Prioritize Backlog
Suggested answer: B

Explanation:

An Empathy Map is a tool used in UX design to synthesize and articulate what a design team knows about a user group. It helps in creating a shared understanding of user needs within an organization. The key features of an Empathy Map include:

User Insights: It captures what users say, think, do, and feel, providing a holistic view of their experiences and perspectives. This helps in understanding users at a deeper level.

Shared Understanding: By visualizing user attitudes and behaviors, an Empathy Map facilitates a common understanding among team members and stakeholders, ensuring that design decisions are aligned with user needs.

An Executive Summary (option A) provides a high-level overview of project objectives and outcomes but does not delve into user-centric insights. Prioritizing a Backlog (option C) is more about organizing and prioritizing tasks and features rather than synthesizing user research findings.

Reference: For guidelines on creating and using Empathy Maps, UX design resources such as the Nielsen Norman Group and the Interaction Design Foundation offer articles and guides on this and other UX research synthesis tools. These resources explain how to effectively use Empathy Maps to gain insights into user needs and foster empathy within design teams.


Show Answer
asked 23/09/2024
Ahmed Alghadeer
31 questions
PreviousPrevious
User
Your answer:
0 comments
Sorted by

Leave a comment first

ExamGecko

Copyright @2023 ExamGecko | All right reserved

Mail us: [email protected]
About us
Contact us
Twitter X
Facebook
Medium
Convert VPLUS to PDF
Open VPLUS files Easily and Quickly
Privacy Policy
Disclaimer
Terms