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Question 112 - CIS-CSM discussion

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What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

A.
The case action status changes to Related Task Updated
Answers
A.
The case action status changes to Related Task Updated
B.
The case escalates to an assignment group as defined in the default escalation template
Answers
B.
The case escalates to an assignment group as defined in the default escalation template
C.
The case work notes are updated automatically
Answers
C.
The case work notes are updated automatically
D.
The case displays a special handling note highlighting the update
Answers
D.
The case displays a special handling note highlighting the update
Suggested answer: C

Explanation:

https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/problem-management/concept/sync-btwn-inci-prob.html

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asked 23/09/2024
Alexander Castro
42 questions
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