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Question 113 - CIS-CSM discussion

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Based on which out-of-box attributes can Special Handling Notes be applied to cases?

Choose 3 answers

A.
Product Model
Answers
A.
Product Model
B.
Account
Answers
B.
Account
C.
Service Contract
Answers
C.
Service Contract
D.
Contact
Answers
D.
Contact
E.
Install Base Item
Answers
E.
Install Base Item
Suggested answer: A, B, D

Explanation:

https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/c_OnScreenAlerts.html

asked 23/09/2024
Louis Reeves
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