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Question 182 - CIS-CSM discussion

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Guided decisions is a decision authoring and execution capability that dynamically guides agents to resolve complex cases. Guided decisions consist of decision trees. What is a decision tree?

A.
A step-by-step methodology for creating and solving different case types
Answers
A.
A step-by-step methodology for creating and solving different case types
B.
A detailed check list for customer service teams
Answers
B.
A detailed check list for customer service teams
C.
A multi-step process consisting of a series of questions answers, and guidance
Answers
C.
A multi-step process consisting of a series of questions answers, and guidance
D.
A set of steps used to define a complex process
Answers
D.
A set of steps used to define a complex process
Suggested answer: C
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asked 23/09/2024
Thomas Kincer
39 questions
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